At Clean Slate Peptide, we are committed to providing a clear, professional, and transparent customer experience. Please review our return and refund policy carefully before placing an order.
Due to the nature of research-use products, strict quality control, handling requirements, and safety standards, returns may be limited once an order has been processed, shipped, opened, or delivered. Please contact us quickly if there is an issue with your order.
Clean Slate Peptide takes product handling, packaging, and customer satisfaction seriously. Because our products are intended for laboratory and scientific research purposes only, all return requests are reviewed carefully on a case-by-case basis.
To protect product integrity, we may not be able to accept returns for items that have been opened, used, altered, damaged after delivery, stored improperly, or removed from their original condition. Customers are encouraged to review their order carefully before completing checkout.
If you believe there is an issue with your order, please contact Clean Slate Peptide support as soon as possible with your order number, email address, and a clear explanation of the issue.
A return may only be considered if the request meets our review requirements. Approval is not guaranteed, and all eligible returns must be authorized by Clean Slate Peptide before any item is sent back.
If your package arrives damaged, please contact us promptly. Include your order number, a description of the issue, and clear photos of the package and product condition so our team can review it.
If you believe you received the wrong item, contact support before opening or using the product. Our team will review the order details and provide the next available steps.
Certain items may not be eligible for return because of product integrity, quality control, safety, storage, and handling standards. This helps protect the reliability of our products and the trust of our customers.
Refund requests are reviewed after our support team receives the necessary order information and evaluates the issue. If a return is approved, additional instructions will be provided. If a refund is approved, it will generally be issued back to the original payment method when possible.
Please note that refund processing times can vary depending on payment provider, bank processing timelines, and internal review requirements. Clean Slate Peptide cannot control delays caused by banks, card issuers, or third-party payment processors.
Shipping charges, handling fees, processing fees, or other non-product charges may be non-refundable unless otherwise required or approved by Clean Slate Peptide.
If you need to cancel an order, contact us immediately. Cancellation requests are time-sensitive and cannot be guaranteed once an order has been processed, packed, fulfilled, or shipped.
Once an order enters fulfillment, Clean Slate Peptide may be unable to stop the shipment. In that case, the order may be treated according to our return review process.
Customers are responsible for providing accurate shipping information at checkout. Clean Slate Peptide is not responsible for delays or delivery issues caused by incorrect addresses, incomplete shipping details, carrier delays, failed delivery attempts, or circumstances outside our control.
If your tracking information shows a delivery issue, please contact the shipping carrier first for direct carrier updates. You may also contact Clean Slate Peptide support with your order number and tracking details so we can review available information.
To request review, please contact Clean Slate Peptide support with the correct details. Submitting complete information helps us review your request faster and more accurately.
Please do not send any product back without written authorization from Clean Slate Peptide. Unauthorized returns may be refused, discarded, delayed, or returned to sender. Clean Slate Peptide is not responsible for unauthorized return shipping costs, lost return packages, or products sent without approval.
Customers are responsible for reviewing product details, order information, shipping address, and store policies before placing an order. By completing checkout, you acknowledge that you have reviewed and agreed to the applicable store policies.
Customers are also responsible for ensuring that products are stored and handled appropriately after delivery. Clean Slate Peptide may not be able to approve claims related to customer handling, storage conditions, or issues that occur after successful delivery.
Contact Clean Slate Peptide support with your order number, email address, and a clear explanation of your issue. Our team will review your request and respond with the next available steps.
Contact Support →All products listed by Clean Slate Peptide are intended strictly for laboratory and scientific research purposes only. Products are not intended for human or animal consumption, medical use, diagnosis, treatment, or prevention of any disease. Clean Slate Peptide does not provide medical advice, dosing guidance, or usage instructions. This policy is provided for general store operation and customer support purposes.